Insurance and referrals

Most people pay little or nothing on the day. Tell us how you are covered and we sort the rest before you arrive.

How are you covered?
A physiotherapist in a linen shirt treating a patient's shoulder on a linen covered table

You pay on the day

Your excess

A small fixed amount set by your policy. We bill the rest.

What to bring

  • Your insurance card or policy number
  • A payment commitment if your insurer issues one
Hands testing the movement of a patient's knee on a linen covered table

How direct billing works

  • Tell us your insurer when you book

    Add it to your note when you book online, or mention it when you call.

  • We check your cover before you arrive

    If something is not covered, we let you know the day before so there are no surprises.

  • You pay only the excess

    We send the rest of the invoice to your insurer. Receipts land in your email.

Book with your insurance

Do you need a referral?

Usually not. Here is when it matters.

Ask us about your policy

  • You do not need one to book

    Physiotherapists can assess and treat you directly. Most of our patients come without a referral.

  • Some insurers ask for one

    A few policies only pay after a doctor's referral. Check your terms, or ask us and we will check for you.

  • Coming from a doctor or surgeon

    Bring the referral or send it before your visit, and we will read it before you arrive.

  • After an operation

    We follow your surgeon's rehab plan and send them a short update when you are discharged.

Good to know

The things people ask before their first visit.

All questions
Do I need a referral?

No. You can book directly. If your insurer asks for a referral, we can help you get one.

Will my insurance cover it?

We bill most insurers directly, so you only pay your excess on the day.

What should I wear?

Something comfortable you can move in. Shorts for knee and hip problems, a vest top for shoulders.

How many sessions will I need?

Most people feel a clear change within three or four visits. We give you an honest estimate at the first one.

Can I cancel or move my time?

Yes, free of charge up to 24 hours before. Later than that we charge half the fee.